EFFECTIVE DATE: SEPTEMBER 29, 2026
Returns Policy
We want customers to be satisfied with their DockaDrink purchase. This Returns Policy explains how return, refund, replacement, and order issue requests are handled for purchases made through DockaDrink.com.
1. Return Eligibility
Eligible products may be returned if they are unused, in substantially original condition, and returned with any included packaging or materials.
Return eligibility may depend on the condition of the product, the reason for the return, and the amount of time that has passed since delivery.
Before sending any product back, please contact DockaDrink so the return can be reviewed and appropriate return instructions can be provided.
- Products should be unused and in substantially original condition
- Return requests must be reviewed before merchandise is sent back
- Proof of purchase or order information may be required
2. Requesting a Return
To request a return, please contact DockaDrink with your order information and the reason for the return.
We may ask for your order number, contact information, photographs, or other details necessary to review the request.
If the return is approved, DockaDrink will provide applicable return instructions.
Do not send products back without first receiving return instructions, as unauthorized returns may delay processing.
- Contact DockaDrink before returning a product
- Include your order number and reason for the request
- Follow the return instructions provided after approval
3. Refunds
Approved refunds will generally be issued to the original payment method after the returned product has been received and reviewed.
Processing times may vary depending on the payment provider or financial institution.
Original shipping charges and return shipping charges may not be refundable unless otherwise required by law or unless DockaDrink determines that the return resulted from an error on our part.
DockaDrink reserves the right to reduce or deny a refund when returned merchandise is used, damaged, incomplete, or otherwise does not meet the applicable return requirements.
4. Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact DockaDrink as soon as reasonably possible.
We may request photographs of the product, packaging, shipping label, or other information so we can evaluate the issue.
After reviewing the request, DockaDrink may provide a replacement, refund, or other appropriate resolution depending on the circumstances.
- Report damaged, defective, incorrect, or missing items promptly
- Photos or other documentation may be requested
- Resolution may include replacement, refund, or another appropriate remedy
5. Non-Returnable or Special Orders
Certain products or transactions may not qualify for standard returns.
These may include customized products, specially produced items, promotional items marked as final sale, or certain wholesale, bulk, retail, resort, distributor, or special-order purchases.
Return terms for large-volume or business orders may be established separately as part of the applicable quote, purchase agreement, invoice, or order confirmation.
If you are unsure whether an order is eligible for return, please contact DockaDrink before sending any merchandise back.
6. Return Shipping and Contact
Unless otherwise stated or required by law, customers may be responsible for return shipping costs for voluntary returns.
If DockaDrink confirms that a return is required because of an incorrect shipment, verified product defect, or another error attributable to DockaDrink, we may provide return shipping instructions or another appropriate resolution.
Products should be packaged securely when returned. DockaDrink is not responsible for merchandise damaged during return shipping because of inadequate packaging.
For questions about a return, refund, replacement, or order issue, please contact DockaDrink through the customer contact information provided on DockaDrink.com.