EFFECTIVE DATE: SEPTEMBER 29, 2026
Shipping Policy
This Shipping Policy explains how DockaDrink, LLC processes and ships orders placed through DockaDrink.com. We work to process orders promptly and provide accurate shipping information, but delivery times may vary based on inventory, carrier operations, destination, and other circumstances outside our control.
1. Order Processing
Orders are processed after payment has been successfully authorized and the order has been accepted.
We make reasonable efforts to prepare and ship orders promptly. Processing times may vary depending on order volume, product availability, weekends, holidays, or other operational factors.
- Orders are processed after successful payment authorization
- Processing times may vary based on inventory and order volume
- Orders placed on weekends or holidays may begin processing on the next business day
2. Shipping Methods and Costs
Available shipping methods and applicable shipping charges will be shown during checkout when available.
Shipping rates may be based on factors such as destination, package size, package weight, selected service level, and carrier pricing.
DockaDrink may occasionally offer promotional or discounted shipping. Any applicable terms will be shown at the time of purchase.
- Available shipping options are shown at checkout
- Shipping costs may vary by destination and order
- Promotional shipping offers may be subject to specific terms
3. Estimated Delivery Times
Any delivery dates or transit times provided during checkout, in an order confirmation, or in a shipping notification are estimates only and are not guaranteed.
Actual delivery times may be affected by:
- Carrier delays
- Weather
- Holidays
- High shipping volume
- Inventory availability
- Incorrect or incomplete delivery information
- Service interruptions
- Other circumstances outside DockaDrink's reasonable control
DockaDrink is not responsible for delays caused by shipping carriers after an order has been transferred to the carrier.
- Tracking information may be provided when available
- Customers are responsible for entering an accurate shipping address
- Additional charges may apply if an order must be resent due to an address issue
4. Tracking and Delivery
When tracking information is available, it may be sent to the email address or phone number associated with your order.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.
5. Lost, Missing, or Damaged Shipments
If your order arrives damaged, appears to be missing items, or has not arrived within a reasonable period after the estimated delivery date, please contact DockaDrink as soon as possible.
We may request information such as your order number, photographs, packaging details, or other documentation so we can review the issue and, when appropriate, work with the shipping carrier.
Claims involving lost, stolen, or damaged packages may be subject to carrier investigation and carrier policies.
DockaDrink does not guarantee replacement or reimbursement in every circumstance, but we will make reasonable efforts to review legitimate shipping issues and help determine an appropriate resolution.
6. Large, Wholesale, and Special Orders
Shipping arrangements for wholesale, retail, resort, distributor, bulk, or other large-volume orders may differ from standard consumer orders.
Shipping costs, freight arrangements, production lead times, and delivery schedules for these orders may be quoted separately and confirmed before the order is finalized.
For questions regarding a large or special order, please contact DockaDrink through the wholesale or contact information provided on DockaDrink.com.